The Company

Reliable Office Solutions (ROS) is an independent installation firm that prides itself in providing reliable and consistent services for companies and organizations seeking quality installation or reconfiguration services. ROS provides services primarily in Texas, New Mexico, Arizona, and California and operate in two convenient locations in El Paso, Texas and Union City, California. 

In 2007 Jim Martinez founded ROS and introduced a sorely needed experienced, reliable office installation firm in El Paso, Texas. Since its inception, ROS has built several key relationships with reputable office furniture dealerships locally, as well as across the nation in order to provide its clients with a variety of quality furniture solutions. ROS's client base spans from government agencies and health care providers to education institutions and small and medium sized businesses.
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The ROS El Paso office and warehouse are 7200 square feet with an additional 8000 square feet at its disposal. Two delivery trucks operate daily and are equipped with furniture dollies, panel and machine carts, and power tools. ROS stocks 200 commercial move crates and 50 move crate dollies for efficient client content moves.

We're an InstallNET Service Provider!

ROS has been a local service provider for the nationwide firm InstalINET since 2008. In 2011 ROS became part of a select group of Preferred Providers by meeting stringent requirements and high service standards. In 2012 ROS earned InstallNet's Gold Award for Service and in 2013 earned the Platinum Award for achieving a 4.96 average in annual service provider evaluations out of a maximum 5.0. This ranked ROS above 200 high quality installation service providers across the nation.

​ROS also has a fulltime installation staff of eight which includes one foreman and two leads.

The People

Roberto Castorena joined the ROS team in 2015 as the Operations Manager in the El Paso office and is the current owner of Reliable Office Solutions after Jim Martinez sadly passed away. Roberto and Jim worked together at Facilities Connection Haworth before Jim left to start ROS. Roberto has worked in furniture installation operations since 1994 and brings many years of experience in large scale installations and reconfigurations. Roberto worked at Steelcase Mexico for eight years where he gained experience as an Import-Export Expeditor and Installations and Warehouse Manager. He also gained a considerable amount of knowledge in job estimating, project management, and job costing. Roberto is bilingual and runs the day to day operations of the company.

History

The Founder of Reliable Office Solutions, Jim Martinez, had nearly four decades in the contract furniture business. In the early 1980s Jim managed an Installation department for a large Haworth dealership in the San Francisco Bay Area. He then worked for a new Herman Miller Office Pavilion dealership, assisting in Field Project Management and Installation Services before joining an independent installation firm, Preferred Office Systems, where he managed Installation, Warehouse, and Refurbishing Operations, handling over $1 million in services annually. For six years Jim was also the Director of Operations at OneWorkplace, a large steelcase dealership, directing services for over $150 million in annual product sales before relocating to El Paso, Texas. Currently, Jim oversees quoting, contract negotiations, planning and implementation of all field services. His commitment to integrity and exceeding the needs of his customers is the solid foundation of his success. His wife Donna was an invaluable part of the ROS team since the beginning. Donna worked in the contract furniture industry in different capacities for nearly two decades.